Order & Payment Policy

ORDER PROCESS

You can follow the steps below to be able to order our products:

We accept orders for the following products

• With raw products, we will supply according to your requirements in terms of quantity, product samples…
• This item must be ordered at least 1 ton.
• Our raw products ensure Vietnamese and international standards. When ordering, we will provide the origin, production unit, and technical parameters
• After you confirm the final order and make payment, we will be responsible for preparing the order, checking, packing and shipping to you.
• K – Agriculture will update the order status every day for customers to track. Even video call so you can follow your order directly

Our process of preparing goods

Besides, we are an OEM (Original Equipment Manufacturer).

• We will take full responsibility to provide the product according to the customer’s request. Including product composition, specifications, packaging design, packaging, shipping
• Before the product is packaged, during the preparation process, we will provide pictures and call every day for you to track the product in the most detail.
• We ONLY DELIVER when all your requirements are met, satisfied and you AGREE to confirm delivery
• Your order will be notified and checked one last time before shipping to your address

Payment Policy

1. For orders under 20000 USD with contract

1.1. Wire transfer form

Currently, all large and small banks in Vietnam support wire transfer. You need a bank account. In addition, you need to have the money transferor’s information such as:

• Swift Code: Used to identify the sender’s bank, each bank will have a code to distinguish it from other banks in the world.
• Bank account number ( K – Agriculture’s bank account number )

• Name: Recipient’s name – Same as the name in the bank account and without accents. ( Mr . Trong Quy)

• Phone number and Address to contact the recipient:
  • Address: 71 Nguyen Chi Thanh, Ha Noi 100000
  • Phone: +84 855555229

Note:

• to be sure and not to have problems with the transaction, you should contact your bank or call to confirm with K – Agriculture at the following phone number: +84 855555229
• The bank transfer process will work from 2 to 3 days. After that, it will take 3 to 4 hours to convert from foreign currency to VND
• Money transfer and withdrawal via Wire Transfer have the advantage that your money will be in the form of USD, which is very convenient for the payment process.
• However, the transfer fee is quite expensive and there are many agreements because it has to go through many different banks. Fees from 30 USD – 50 USD (depending on the amount you withdraw)

1.2. Money transfer via Western Union and Moneygram

Western Union – Money Transfer

• Western Union and Moneygram are both fast international money transfer services
• You need to declare the personal information of the sender, recipient, passport number, contact address, account number.
• Pay the remittance fee and transfer the amount to be sent to close the transaction. Provide money transfer code for K – Agricultural

Note:

• When transferring money using the service, you need to declare the legal purpose of money transfer, the reason for the transfer

Example: Payment for the order of fragrant rice with code RST25 for company K – Agriculture

1.3. Paypal

• Pay via PayPal: support payment quickly and conveniently
• You can add a bank account, credit or debit card to pay for K – Agriculture

1.4. Money transfer through 3rd party

Partner or acquaintance who represents you in Vietnam will be responsible for payment to K – Agriculture with identification and general regulations

2. For orders over 20000 USD with a contract

2.1. Commercial representative

• We encourage money transfer through a third legal-commercial representative
• Our company / or customers will communicate through a 3rd party – the person who performs the service as authorized
• This activity is regulated by Vietnamese law under Clause 11 Article 3 of Commercial Law 2005
• besides it is also generalized under Anglo-American law under the concept of Agency, French law: Agent commercial, German law: Absazmittler
• The benefit of this form of payment is to limit risks and help both parties benefit when closing the price. Because the intermediary must be a merchant and have a legal status independent of the service hirer and the third party.
• This helps to increase the security of the product, the two parties can quickly conduct the agreements in the sales contract

2.2. Letter of credit ( L/C )

You need to make a written conditional payment commitment from a financial institution (usually a bank) to the beneficiary of the L/C.

Party K – Agriculture will be responsible for providing the following:

• Present the set of documents as prescribed by the L/C
• Prove that K – Agri fulfills the obligation to provide goods or services within a certain period of time specified in the L/C
• K – Agriculture fulfills its obligation to deliver goods or services, prepare documents, present the set of documents to the issuing bank or nominated bank within the time specified in the credit, for payment
• At the request of the bank’s L/C, we will also provide the mandatory contents related to the contract of the two parties: product information, draft, commercial invoice, bill of lading, insurance documents, certificate of origin, product name, quantity, weight, packaging…

Note: We pay L/C under the top 30 banks in the world. Especially, we mainly work with Vietcombank